Roles and what each can do

Every member of an organization has one role. The role decides what they can change in that organization; it has no effect on their other organizations. Syntic has five roles: Primary Owner, Owner, Administrator, Developer and Custom.

The roles

Role	In short
Primary Owner	One per organization. An owner with the final say, shown with a badge instead of a role menu. The only person who can accept legal agreements such as a business associate agreement and turn on HIPAA mode
Owner	Full control of the organization, including billing and ownership changes
Administrator	Manages members, settings and content
Developer	Creates and edits agents and content
Custom	Gets permissions from the groups and custom roles the member belongs to

Who can do what

Action	Owner / Primary Owner	Administrator	Developer
Use chat and create content in the organization	Yes	Yes	Yes
See the plan, usage and billing pages	Yes	Yes	Yes
Invite new members	Yes	Yes	No
Re-send, suspend, restore or remove members (except owners)	Yes	Yes	No
Change a member between Developer and Custom	Yes	Yes	No
Grant or remove Administrator or Owner	Yes	No	No
Buy API credit, add or update the payment method, start a plan purchase	Yes	Yes	No
Set spend limits for individual members and groups	Yes	Yes	No
Turn usage credits on or off, set the credit spend limit and auto-reload	Yes	No	No
Set the monthly limit on automatic charges	Yes	No	No
Cancel the plan or manage it in the billing portal	Yes	No	No
Assign or unassign seats	Yes	No	No
Archive, restore or schedule deletion of the organization	Yes	No	No
Transfer the Primary Owner role	Primary Owner only	No	No

Nobody can change their own role.

Custom roles

A member with the Custom role gets whatever their groups and custom roles grant. Each grant covers an area, such as billing, user management, analytics, compliance or organization settings, at a level of none, view or manage. To check the exact permissions of a custom member, open their row’s ⋯ menu in Settings → Members and choose View effective role. (For built-in roles this option is greyed out, because their permissions are fixed.)

Related

• Change a member’s role
• Transfer the Primary Owner role
• Who can manage billing