Troubleshoot AI Staff
Most AI Staff problems are a missing menu (the preview), a full slot count, or a feature that isn’t open yet.
Common situations
| You see | Why | What to do |
|---|---|---|
| No Workforce switch in the sidebar | Your account isn’t in the preview | Nothing to fix; it opens at launch |
| You can’t hire another staff member | All of your plan’s AI Staff slots are in use | Dismiss one or upgrade. See AI Staff and AI Agent slots |
| Staff tasks aren’t available yet. | Tasks are not open | Talk to the staff member in chat instead |
| A message about the knowledge base not being available | Knowledge is not open | Paste the needed text into the conversation |
| A staff member can’t search the web | Web search is off for you in chat, your role or organization doesn’t allow it, or the daily search allowance is used | Check the Web search switch in the model menu, ask an admin, or wait for the daily reset |
| A usage banner in a staff chat | A token window is full | See Hitting a usage limit |
This feature is disabled for your organization. | An admin turned it off | Ask an organization admin |
A staff member’s tool switch seems to be ignored
The tool switches on a staff member’s profile aren’t applied in ordinary staff chats yet. See AI Staff security and privacy.
Still stuck
See Contact support with the right details.
Learn more
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