Can’t sign in
Syntic does not use passwords. You sign in with Continue with Google, or by entering your email and typing the one-time code we send you. Most sign-in problems come from a code that expired, a pop-up that was blocked, or signing in with an email other than your account’s.
Find your problem
| What happens | What to do |
|---|---|
| ”That code is invalid or expired. Please try again.” | Codes work once and for a short time. Choose Try sending again and use the newest code only. |
| The code email never arrives | See Didn’t get the sign-in code email. |
| ”Could not start Google sign-in. Please try again.” | Allow pop-ups for the Syntic site, or try again; if the pop-up is blocked, the page should switch to a full-page sign-in. Check Browser problems. |
| ”Please enter a valid email” | Check the address for typos and spaces. |
| ”Unable to send a code right now. Please try again.” | Wait a minute and try again. If it continues, check status.syntic.ai. |
| You sign in but see an empty account | You probably used a different email or Google account. Sign out and sign in with the one you used before. |
| You are asked for a second step | Your account has two-step verification. See Two-step verification problems. |
| ”Your account has been disabled” or “Account unavailable” | See Account disabled or deleted. |
| ”Confirm it’s you” | We signed you out after unusual activity. Choose Email me a code, enter it and choose Confirm. Then check your device for malware. |
Google or email: does it matter?
Use the same method you used when you created the account. If you signed up with Continue with Google, choose it again. If you signed up with your email, enter the same email.
Try a clean browser session
- Open a private or incognito window.
- Go to app.syntic.ai and sign in.
If that works, the problem is in your normal browser profile: usually an extension, blocked cookies or old site data. See Browser problems.
Syntic will never ask you for your sign-in code by email, chat or phone. If someone asks for it, do not share it.
Signing in to an app
- Syntic Code: see Syntic Code sign-in loop.
- Syntic Desktop: see Syntic Desktop won’t open or sign in.
Still locked out?
Contact support from the email address on your account, and tell us which sign-in method you use and the exact message you see.