Invoice questions
Your invoices are in Settings › Billing in the Syntic web app. Each invoice shows its date, total and status, and View opens the full invoice. API credit purchases made in the API Console are listed there instead.
Find an invoice
- Sign in at app.syntic.ai.
- Open Settings › Billing.
- In the invoices list, find the date you need and choose View.
Only organization owners and admins can see billing.
For API Console purchases
In the API Console, open Recharge Details for your top-ups and Billing Details for billing history.
Common questions
| Question | Answer |
|---|---|
| Why is there a charge besides my plan? | Charges beyond the plan come from usage credits (when they are switched on and your plan’s limits were reached) or from credit you bought. Check Settings › Billing for usage-credit spend this month. |
| Can I stop extra charges? | Yes. Turn off usage credits, or set a monthly spend limit. Setting the limit on automatic charges to $0 turns automatic charges off. |
| Why does the date differ from when I subscribed? | Plans renew on a fixed date each period. The billing card shows “Your subscription will auto renew on” with the date. |
| I canceled. Will I be charged again? | No. After canceling, your plan stays active through the billing period you already paid for, and the card shows the date it ends. You can choose Resume plan before then. |
| I need a company name or tax details on invoices | Contact support with your organization name and the details you need. |
| I think I was charged twice | Compare the invoices in the list. If two match, contact support with both invoice dates and amounts. |
Before you contact us
Include the invoice number, or the date and amount of the charge, and the email of the account. Never send full card numbers; the last four digits are enough.
Related
Was this page helpful?