Check Syntic’s service status
If something that worked a moment ago stops working for you and others, check status.syntic.ai before anything else. It shows whether Syntic’s services are running normally, any incident in progress, and planned maintenance.
Reading the status page
The top of the page says We’re fully operational when all is well, or We’re currently experiencing issues during an incident. Each service then shows one of these:
| Status | Meaning |
|---|---|
| Operational | Working normally. |
| Degraded | Working, but slower or with some errors. |
| Partial outage | Not working for some people or some features. |
| Major outage | Not working for most people. |
| Maintenance | Planned work is in progress. |
Below that you find Active incidents, Scheduled maintenance, and a history of past incidents with uptime by day.
Incident updates
Each incident moves through these stages as our team works on it: Investigating, Identified, Monitoring and Resolved. New updates are added to the incident as they happen.
Get updates
Choose Subscribe to updates to follow incidents and maintenance. You can add the page’s feed to any feed reader.
If the status page shows everything working
The problem is more likely to be specific to your account, network or device. Start with:
If none of those help, contact support and include the details listed in Contact support with the right details.
During an incident
There is no need to contact support about a listed incident; our team already knows. Check back on the status page for updates. For API traffic, retry with growing waits so your requests go through as soon as service returns.