Troubleshoot identity management
Company identity features (email-domain auto-join, single sign-on, just-in-time provisioning and SCIM) are coming soon, so most problems here come from expecting one of them to work today.
| What you notice | What it means and what to do |
|---|---|
| Typing a work email sends a code instead of opening your company’s sign-in page | Single sign-on is not available yet. Sign in with the email code or Google |
| A colleague with your company email didn’t join your organization | Auto-join is not available yet. Send them an invitation from Settings → Members |
| A new person signed in but isn’t a member | Signing in alone doesn’t add anyone to an organization. Invite them, and ask them to accept |
| Your identity provider can’t sync users | SCIM is not available yet. Manage members in Settings → Members |
| You saved settings under SSO & SAML and nothing changed | That area is not switched on for customers yet |
| Enterprise plan required to configure SSO. | That area is locked outside the Enterprise plan. Even on Enterprise, SSO is not live yet |
Still stuck? Email support@syntic.ai with your organization name and the exact message.
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