Payment methods
Each organization has a card on file that pays for credit top-ups, auto-reload and other automatic charges. Owners and administrators add or replace it in Settings → Billing, under Payment, without leaving the page.
Open Settings → Billing
Make sure the right organization is selected in the sidebar.
Click Add card or Update
Payment shows the saved card’s brand and last four digits with an Update button, or No payment method on file with Add card.
Enter the card
The Add Payment Method window explains that the card will be used for credit top-ups and auto-reload. Enter the card details and save. Some banks ask you to confirm the card in their app or by text message.
You see Payment method saved, and future automatic charges use the new card.
Which cards are used for what
| Payment | Paid with |
|---|---|
| Plan subscription | The card entered at checkout, managed in the billing portal |
| Credit top-ups from the plans page | The card you enter on the checkout page |
| Buy usage credits in Settings | The saved card |
| Auto-reload and other automatic top-ups | The saved card |
To change the card that pays your plan subscription, owners can use the billing portal opened from the plans page (Manage plan). See Change your plan.
If saving fails
| Message | What to do |
|---|---|
| Couldn’t update payment method | Check the number, expiry date and security code, then try again. Your bank may also have declined it |
| Card saved but couldn’t attach to your account | Try again in a moment; if it keeps happening, contact support |
Card details are entered on a secure form from our payment processor and are never stored by Syntic. Adding and removing payment methods is recorded in the organization’s audit log.