Troubleshoot AI Chat
Most chat problems are a reached limit, a switched-off feature, or a short service problem. Find the message you see below.
Messages and what to do
| You see | What it means | What to do |
|---|---|---|
| A banner about your usage, weekly or monthly limit | A plan window is full | Wait for the reset shown, or see Hitting a usage limit |
| Usage can’t be verified right now. Nothing was charged. | A temporary check failed | Send again after a few seconds. See Usage can’t be verified |
| Chat is temporarily unavailable. Please try again shortly. | Chat is paused on our side | Check status.syntic.ai and try again |
| Web search is temporarily unavailable. | Search is paused on our side | Chat still works; try searching later |
| You’ve used all … web searches for today | The daily search allowance is used | Wait until midnight UTC or upgrade |
| You’re out of attachments for now | The daily upload allowance is used | Try again after the time shown, or upgrade |
| requires the … plan or higher | You chose a locked model | Pick another model or upgrade |
This feature is disabled for your organization. | An admin turned it off | Ask an organization admin |
Replies stop or look cut off
Press Esc only when you want to stop a reply. If a reply stops on its own, send continue. If it keeps happening, reload the page and check status.syntic.ai.
The page won’t load or looks wrong
Reload, then try a private window. If that works, a browser extension or old cache is the cause. See Browser problems.
Still stuck
Contact us with the right details: see Contact support with the right details.
Learn more
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