Troubleshoot plans and billing
Pick the message or problem you’re seeing. Most billing problems are fixed from Settings → Billing by an owner of the organization.
| Article | When to read it |
|---|---|
| Out of credits or over your limit | A usage-limit message, a 402 quota_exhausted error, or a reset time |
| Usage can’t be verified | The message “Usage can’t be verified right now” |
| Payment declined or card failed | A card was declined, or the plan shows as inactive |
| Invoice questions | Finding invoices and understanding a charge |
Before you contact us
- Check that the right organization is selected. Plans, credits and invoices are kept per organization.
- Only owners can change or cancel the plan; owners and administrators can update the saved card. See Who can manage billing.
- If the problem is with API requests, see Troubleshoot the Syntic API.
Still stuck? Email support@syntic.ai with your organization name and the exact message you see.
Learn more
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