Troubleshoot the Syntic API

Every API error has an HTTP status and an error.code. Find the status you got below. If many requests fail at once, check status.syntic.ai first.

By status code

Status	Article
`401`	API key errors: missing, mistyped, revoked or expired keys
`402`	Fix a 402 error: plan window full, no credit, or a spend limit reached
`403`	Access denied: public key rejected, origin not allowed, plan required
`404`, or a model error with `400` or `403`	Model not found or not in your plan
`408`, `504` or long waits	Requests time out
`400` or `413` about size	Request too large or too long
`429`	Too many requests
`500`, `502`, `503`	Server errors and busy models
A streamed reply ends early	Streaming stops partway

For a summary of every code and whether to retry, see Common API error codes.

Problem	Where to look
Can’t sign in to the Console	Can’t sign in
A page says “Select an organization first.”	Switch organizations and projects
Can’t create a key	Key limits and who can create keys
A card was declined when buying credit	Payment declined

Include the request ID, the time, the model and the full error body (never your key). Email support@syntic.ai.

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