Cancel your plan
Owners can cancel a paid plan from Settings → Billing. Cancelling stops the next renewal: the plan stays active for the rest of the period you have already paid for, and you can change your mind any time before then with Resume plan.
Select the organization
Make sure the organization whose plan you want to cancel is selected in the sidebar.
Open Settings → Billing
Scroll to the Cancellation section at the bottom.
Click Cancel
Syntic asks: a confirmation that the plan stays active for the rest of the paid period. Confirm.
A confirmation appears, and the plan card now says when your subscription ends, and a notice reads Your plan will be canceled on followed by the date.
Changed your mind?
Before that date, open Settings → Billing and click Resume plan next to the cancellation notice. Syntic confirms with Your plan will continue to renew.
Who can cancel
Only owners and the Primary Owner. Anyone else gets Only the organization owner can change the subscription. Administrators can see the plan but not cancel it.
In the EU, EEA or UK? You may be owed a refund
If you bought the plan within the last 14 days and you are in the EU, the EEA or the UK, Settings → Billing also shows a 14-day cancellation right panel with Cancel and request a refund. That cancels at once and refunds the unused part. See Refunds.
No Cancellation section? Accounts on the Free plan, and organizations whose plan is provided by Syntic at no charge (shown as Comp — no charges), have nothing to cancel.