Request more usage
If an administrator has set a spend limit for you and you reach it, you can ask for more straight from the chat. Your organization’s owners and administrators see the request and can raise your limit or turn it down.
Send a request
Reach your limit
The banner above the message box says Your monthly member spend limit has been reached. and shows a Request more usage button.
Click Request more usage
The button changes to Request sent to admin. If you already have a request waiting, you see the same confirmation; there is no need to send another.
If the button isn’t there, your organization has turned usage requests off. Ask an administrator directly.
Answer a request (owners and administrators)
Requests appear in Settings → Billing, in the Usage requests list: Members who hit their spend limit and asked for more usage. Each request shows who asked and when.
| Button | What it does |
|---|---|
| Increase limit | Approves the request so you can raise that member’s monthly limit |
| Deny | Turns the request down. Syntic confirms Request denied |
Turn usage requests on or off
In Settings → Billing, under Spending defaults, use the switch described as Members can ask admins for more usage when they hit their limit. Syntic confirms Members can now request more usage or Usage requests turned off.